Return & Exchange Policy

  1. We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
  2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
  3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
  4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
  5. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 
  6. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
  7. Reward points or store credits are not refundable; and are only redeemable on our store.
  8. Shipping Charges are Non-Refundable
  9. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram i.e. @flwdclo or chat with us on WhatsApp: Click here We are available Monday-Sunday between 10 am - 7 pm. All pending queries will be solved on priority the next day. 
  10. Cancellations will only be possible if and till the order has not been dispatched from our warehouse. 
  11. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, sunglasses, perfumes, masks and innerwear i.e. boxers, briefs, trunks. FLWD may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

INTERNATIONAL RETURNS & EXCHANGE:

We offer 7 days hassle-free returns and exchanges from the date of delivery for all international orders. Please note, it may take 10-14 days for the returned product(s) to reach us due to international transit times.

We currently do not offer reverse pick-up services for international orders. Customers are requested to arrange the return shipment themselves to our warehouse. Shipping costs for returning the item(s) are to be borne by the customer. We recommend using a trackable shipping service.

For COD-equivalent payments (where applicable in international purchases), a store credit will be issued within 3-4 working days of receiving the returned product(s), to your registered email/contact number.

Please ensure that the product(s) are returned in the same condition as shipped unused, unwashed, and with all original tags and packaging intact. Returns that do not meet this condition will not be eligible for a refund or exchange.

For prepaid international orders, the refund will be processed within 10-14 working days of receiving the returned item(s). Refunds will be initiated to the original mode of payment used during checkout.

Please Note:

  • Refunds/Bank Transfers are only applicable for prepaid orders.

  • Shipping charges and customs duties (if any) are non-refundable.

  • Store credits and reward points are non-refundable and can only be redeemed on our website.

  • Cancellations are only accepted if the order has not been dispatched from our warehouse.

Due to hygiene and safety reasons, no returns or exchanges will be accepted for the following product categories: accessories, sunglasses, perfumes, masks, and innerwear (boxers, briefs, trunks). FLWD reserves the right to modify these categories at its discretion without prior notice.

If you have any questions or concerns, please reach out via:

We’re available Monday to Sunday, 10 AM – 7 PM IST. All queries will be prioritized and addressed the next working day.

SELF-SHIPPING OF ORDERS FOR RETURNS:

  • In case your pin code is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
    FLWD RETAIL
    7/6363, 1st Floor, Street No. 2, Dev Nagar, Karol Bagh, Delhi - 110005
  • Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of store credit (gift card) in case of COD.


TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please contact us within 24 hours.
    Instagram: @flwdclo
    Whatsapp :  Click here 
  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via DM on Instagram: @flwdclo or on Whatsapp:  Click here   with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.